Avaya Aura Application Enablement Services

Successful engagement begins with clear communication. Across your entire organization, you need active participation, prevalent collaboration, and quality experiences. All of these are part of what the new Aura 7 can provide. And with QuarkPS as your dedicated supplier, the Era of Engagement is ready to begin.

Avaya Aura® Application Enablement Services is able to extend the value of the Avaya Aura Platform by providing application programing interfaces (APIs) that make full use of the powerful call processing, media, and administrative features available in Avaya Aura Communication Manager. This makes full functionality customization capabilities available to corporate application developers, third party independent software vendors (ISVs), and authorized business partners and systems integrators.

What is AES ?

Avaya Aura Application Enablement Services (AE Services) is a software platform that leverages the capabilities of Avaya AuraCommunication Manager. AE Services provides an enhanced set of Application Programming Interfaces (APIs), protocols, and web services that expose the functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.

AE Services runs on a Linux server and is tightly integrated with Communication Manager and Avaya Contact Center solutions. AE Services provides an open platform for supporting existing applications and serves as a catalyst for creating the next generation of applications and business solutions.

About AES

Once QuarkPS , software developers can begin writing client applications in the programming language or protocol of their choice. Then customers and DevConnect partners can integrate with the Avaya Aura infrastructure with hundreds of communications and business applications.

AES  enables Microsoft Communicator to make the most out of the capabilities of Avaya Aura Communication Manager software. This way end users, after integrating the Avaya Aura Application Enablement Services platform in the customer’s enterprise network, can access the set of “click to communicate” features provided by Avaya with seamless integration into their chosen desktop environment.

With AES you can now integrate Avaya Aura Communications Manager with Avaya’s Contact Center products – which includes Avaya Aura Contact Center, Avaya Interaction Center, Avaya Proactive Contact, Avaya Voice Portal, and Avaya Contact Center Express – to deliver the best Contact Center solutions. Using Avaya Aura Application Enablement Services, software developers can also now develop their own complementary Contact Center applications, adding greater value.

Key Benefits

  • İmprove worker efficiency and productivity
  • More efficiently develop and integrate applications
  • Lower the total cost of ownership
  • Increase uptime for critical applications
  • Create your own applications

Key Features

  • Redundancy – stay protected in the event of a failure


  • Third-party call control – adjunct control
  • TSAPI/JTAPI service – control endpoints
  • Device and media control/fundamental third-party call control exposes powerful feature set
  • Web Services – familiar implementation of new and innovative features
  • Telephony web services incorporated into current web applications
  • System management service enables a wide range of applications